At Cenelec Standards Inspections Ltd we are committed to protecting and respecting your privacy. This policy sets out the basis upon which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

For the purpose of the Data Protection Act, the data controller is Cenelec Standards Inspections Ltd, 21-22 Apex Business Village, Northumberland Business Park, Cramlington, NE23 7BF, United Kingdom. 

We may collect and process the following data about you:

 - If you contact us, we may keep a record of that correspondence.

 - We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

 - Details of transactions you carry out through our site and of the fulfilment of your booking, excluding your credit/debit card numbers.

We may send a small file to your computer when you visit our website. This can enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website.

Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

The data that we collect from you can be stored on a dedicated Microsoft Azure virtual server and/or on a Windows File server at our Head Office which is protected by firewall.

We use information held about you in the following ways:

 - To ensure that content from our site is presented in the most effective manner for you and for your computer.

 - To provide you with information or services that you have requested from us, where you have consented to be contacted for such purposes.

 - To carry out our obligations arising from any contracts entered into between you and us.

 - To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services you have purchased from us, unless you have specifically consented to be included in our mailing list.

If you are a new customer we will contact you by electronic means only if you have consented to this.

You have the right to ask us to provide you with any information we hold on you and the right to ask us to delete said information (the right to be forgotten). You can exercise your right by writing to us via post or email.